FAQ


Frequently asked questions


Q: How do I order a cornetto?

A: Everything regarding choosing, personalizing and ordering a cornetto is explained in this section.


Q: Is there a mouthpiece included in the price of a cornetto?

A: No. Mouthpieces are sold separately. See the Mouthpieces section.


Q: How long will it take for my order to be ready?

A: Orders usually ship within 2 months for plain 3D printed models and around 3 months for leather-covered.


Q: How can I pay for an order?

A: We receive payments through bank transfer (to Germany or Switzerland) or through Paypal (www.paypal.me/RicardoSimian). In case of Paypal payment a small transaction fee must be added to the transfered money. That commission changes according to the country from which the order is placed and we can calculate it each time for you (for an order placed from most european countries or the US the transaction fee will be 3,9% of the transfereed amount plus €0,35).


Q: Will I be able to play at 415 Hz. by using the Bismantova extensions on a 440 instrument?

A: No. The Bismantova extensions allow for small pitch corrections, not semitones.


Q: How much are the shipping costs to my country going to be?

A: That depends on many factors (where do you live, how big will be the box required for your shipment and how much will it weight). We look for the best delivery option within the Swiss Post. A package large enough to carry a single soprano cornetto costs CHF 19.00 within Europe and CHF 24.00 anywhere else in the world. Special orders with larger measurements or shipments including several instruments may cost more.

Additional local custom charges change from country to country and apparently also from day to day. We are unable to provide any information regarding this. All local custom charges are to be paid by the customer and are not included in our prices.


Q: Are your instruments exact replicas of museum instruments or modified versions?

A: We offer both options. You can learn more about the exact replicas, the „modern taste“ modified versions and about the differences between them by clicking on the links.


Q: Is an "S-shapped" instrument more comfortable for the hands?

A: Not necessarily  that is something very personal and it changes according to the players' hands and his/her technique.


Q: Do you have learning methods/books/manuals for cornetto beginners?

A: We find that at the current moment the best pedagogical material for the cornetto is still Riccardo Rognoni's "Passaggi per potersi essercitare" (Venice, 1517), which is full of exercises which can be customized to your level.


Q: Are the "Bismantova" extensions included in the price?

A: Yes, each black or white soprano and alto instrument comes with two upper and one lower extensions, but please note that this applies only to plain black and white instruments, not leather-covered. Further Bismantova extensions can be requested as well.

Q: Can I change an order once placed? Which are your terms and conditions?

A: See terms and conditions.


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